I think there is not much you can do to improve. I have issues with the video room, but that could be because of a software issue or the fact that I am in South Africa.
I like the Zoig membership I purchased. Been on alot of sites and this one has decent content, although the posting guidelines are a little stricter lately. Would recommend it as a low cost way to meet new people, although the chat is not all that great. WAY too many lurkers and not enough folks there to meet and greet.
I am happy with ZOIG. The only thing I see wrong is only being able to view 3 people at a time on chat. I have been on other sites with very similar chat and they can view 5 or 6 at a time.
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